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BYD Mercedes-Benz BMW "sweeps" the top three

2019-3-11 15:13| 发布者: 左二爷| 查看: 1335| 评论: 0|来自: 成都耍耍论坛www.scshua114.com

摘要: According to a report released by the Consumer Association of China on November 11, an analysis of the automobile complaints received by the National Consumer Association in 2018 shows that BYD has th ...
According to a report released by the Consumer Association of China on November 11, an analysis of the automobile complaints received by the National Consumer Association in 2018 shows that BYD has the largest number of complaints in terms of the top 10 brands involved, with Mercedes-Benz, BMW and Audi, the three German luxury car brands, all on the list.

With the sustained and rapid economic and social development, China's car ownership has maintained a high-speed growth trend in recent years. According to statistics from the Ministry of Public Security, the number of cars in China in 2018 reached 240 million, an increase of 10.51% over 2017. According to the data released by China Automobile Industry Association, domestic automobile production and sales in 2018 were 27.809 million and 28.081 million respectively.

According to the report of China Consumer Association's "Analysis of Complaints of Automobile Products Accepted by the National Consumer Association in 2018", 19283 complaints of automobile products (including parts) were recorded in the Complaints and Consulting Information System of the National Consumer Association in 2018, a decrease of 5.8% compared with the previous year.

According to the report, according to the top ten brands involved in complaints, BYD ranked first in terms of complaint volume, while Mercedes-Benz, BMW, Buick, Audi, FAW Volkswagen, Chang'an Ford, Dongfeng Nissan, SAIC Volkswagen and Dongfeng Honda ranked second to tenth.

"Mercedes-Benz, BMW and Audi, the three German luxury car brands, are all on the list, which also reflects the upgrading trend of automobile consumption from the side. This complaint data is absolute value, because the sales and ownership of various automobile brands are different, consumers should consider comprehensively. The report says.

It is understood that the complaints of brands are focused on after-sales service, contract and quality. The main problems of after-sales service are non-fulfillment of three-package obligations and non-fulfillment of after-sales commitments. The breach of contract mainly concentrates on deposit, and the quality problems are mainly product performance and substandard products.

From the specific problems of complaints, the complaints of TOP 10 brand mainly focus on deposit, engine, tire, suspected fraud and car paint, and the main problems of each brand are slightly different. Among them, Dongfeng Honda oil problem is more prominent, Mercedes-Benz, FAW Volkswagen, Chang'an Ford, Audi paint problem is relatively high.

CCPAC reminds consumers that in the process of car purchase, they should pay special attention to the retailers'oral promises concerning Refund of car purchase deposit and insurance deposit, pay attention to retaining deposit or deposit receipt, record the retailers' oral promises when necessary, and actively strive for the signing of paper deposit or deposit refund agreements.

After the implementation of the three-pack automobile, consumers should pay attention to retaining the vehicle purchase invoice and the three-pack automobile voucher, which is the basic condition for consumers to use the three-pack automobile to safeguard their rights. Chapter IV and Article 13 of the three-pack automobile stipulate that the repairman should establish and implement the system of archiving repair records. Written repair records shall be in duplicate, one for archiving and one for consumers. Therefore, consumers should ask for repair invoices from 4S shop or repair shop after each repair, as evidence of safeguarding their rights in the future.

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